Shipping times may vary

Delivery times may be a bit longer than normal due to COVID-19 restrictions. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our team members.

We expect most orders to be delivered within the next 3-14 days.


Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.

Canada & USA

Get FREE shipping on all orders in Canada and the US by becoming a Ruff Rewards member! Non-members in the US and Canada pay a flat shipping rate of $8 – Non-members in the US and Canada receive free shipping on orders over $40. To sign up for our Ruff Rewards Club go to My Account.


Flat rate shipping of $20 for all orders shipped to Mexico.

Outside of North America

Flat rate shipping of $50 for all orders shipped to locations outside of North America.

Delivery Time

Orders in North America arrive in 3-14 business days and international orders in 14-60 days. These are estimated shipping times and not guaranteed.

Please Note: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.